Printer Troubleshooting About Your Printer Model number: Select the problem you're facing: Set-up a new printer Can't Connect Printer Won't Print Printer Offline Paper Jam Scanner issue Which device is connected? Windows computer Mac computer iPhone/iPad Android phone Additional Information Changed ink cartridge? Yes No Changed internet recently? Yes No Receive troubleshooting email Receive call from an expert Name: Email: Phone: Country: Select Country UK US CANADA Thank you! Our expert will reach out to you shortly. You may also follow these steps: Check printer connections. Clear paper jams. Update printer drivers. Contact our 24/7 helpline: +1-855-755-3270 Chat with Us NEXT ➤